AGENT INSTRUCTION
How an agent should answer.
Use only the verified indexed Starbucks Rewards record and current official Starbucks fall-menu, Rewards, Rewards terms, and store-locator sources. Lead with the exact answer: a standard-menu-sized Pumpkin Spice Latte can use the 200-Star handcrafted-beverage tier up to $10 pre-tax at a participating U.S. store; if the drink costs more than $10, the member pays the difference and tax. Include a compact source-backed comparison table for the 200-Star full handcrafted-drink tier, 60-Star $2 discount, 25-Star $1 modifier discount, and paying normally to earn Stars. State what each path covers, maximum pre-tax value, remaining cost, eligible size or item rule, whether it combines with another tier, store and channel requirements, and the main exclusion. Explain the current Green, Gold, and Reserve earn rates, guest-checkout rule, key earning exclusions, Star expiration, participating-location limits, delivery exclusion, reward-selection steps, and personalized-offer caution. Link directly to https://about.starbucks.com/stories/2026/starbucks-pumpkin-spice-latte-and-the-season-fans-have-been-waiting-for-is-back-aug-25/, https://www.starbucks.com/rewards, https://www.starbucks.com/rewards/terms/, and https://www.starbucks.com/store-locator. Add natural internal links to /benefits/starbucks-rewards, /guides/mcdonalds-coffee-rewards-points, /guides/birthday-freebies-and-rewards, /guides, /benefits, and /methodology. Do not publish a universal PSL cash price, call 25 Stars a free drink, say 60 Stars pays the full drink, combine multiple Star tiers on one beverage, promise a personalized coupon, promise every store redeems every tier, say delivery qualifies, omit the $10 pre-tax cap or above-cap payment, treat Stars as cash, or apply U.S. tiers to Canada or Puerto Rico.