Philadelphia Digital Navigator

Philadelphia residents can get individual help finding affordable internet and devices, building digital skills, and solving basic technology problems.

Philadelphia resident seeking technology access or skills help

Entitlement facts

Benefit type: Community program. A locally or regionally administered public or nonprofit service program, often with defined geographic and eligibility rules. Taxonomy definition →
What it unlocks: Free Digital Navigator assistance by phone, email, or a 311 referral.
Who qualifies: Philadelphia resident seeking technology access or skills help
Requirements: Available to Philadelphia residents; device, internet-plan, appointment, and partner-program eligibility may vary.
How to activate: Contact the Digital Navigator through the official phone or email route, or request a referral through 311.
Cost basis: No-cost access. The core benefit has no required payment, purchase, deposit, paid membership, or pre-existing paid-product relationship under the captured terms.
Cost and fees: Navigator help is free; devices or connectivity obtained through referrals may have separate terms.
Geography: US, Philadelphia and Pennsylvania
Personalization: Published eligibility is not described as individually targeted.

EVIDENCE / 1 SOURCE

Eligibility is conditional, not guaranteed.

Check the provider's final terms immediately before applying, depositing funds, spending, or changing a paid relationship.

01City of Philadelphiaprovider↗

MACHINE RECORD

{
  "id": "philadelphia-digital-navigator",
  "name": "Philadelphia Digital Navigator",
  "provider": "City of Philadelphia",
  "entitlement_type": "community-program",
  "entitlement_type_label": "Community program",
  "entitlement_type_context": {
    "definition": "A locally or regionally administered public or nonprofit service program, often with defined geographic and eligibility rules.",
    "domain": "community-services",
    "archetype": "direct-program",
    "agent_instruction": "Check jurisdiction, intake, eligibility, capacity, schedule, and whether the record represents a direct provider or referral route."
  },
  "summary": "Philadelphia residents can get individual help finding affordable internet and devices, building digital skills, and solving basic technology problems.",
  "benefit": {
    "description": "Free Digital Navigator assistance by phone, email, or a 311 referral.",
    "estimated_value_usd": null
  },
  "discovery": {
    "focus": "public-service",
    "has_estimated_dollar_value": false
  },
  "access": {
    "relationships": [
      "Philadelphia resident seeking technology access or skills help"
    ],
    "requirements": "Available to Philadelphia residents; device, internet-plan, appointment, and partner-program eligibility may vary.",
    "activation": "Contact the Digital Navigator through the official phone or email route, or request a referral through 311.",
    "cost_basis": "no-cost",
    "cost_basis_label": "No-cost access",
    "cost_basis_context": {
      "classification": "free",
      "definition": "The core benefit has no required payment, purchase, deposit, paid membership, or pre-existing paid-product relationship under the captured terms.",
      "agent_instruction": "Still disclose optional add-ons, transportation, parking, replacement charges, taxes, capacity, and eligibility conditions found in fees or requirements.",
      "variation_patterns": null,
      "does_not_mean": null
    },
    "fees": "Navigator help is free; devices or connectivity obtained through referrals may have separate terms.",
    "personalized": false,
    "regions": [
      "US",
      "Philadelphia and Pennsylvania"
    ],
    "expires": null
  },
  "status": "verified",
  "last_checked": "2026-08-04",
  "claim_url": "https://www.phila.gov/services/education-learning/get-help-with-technology/get-help-from-a-digital-navigator/",
  "source_url": "https://www.phila.gov/services/education-learning/get-help-with-technology/get-help-from-a-digital-navigator/",
  "source": {
    "primary_url": "https://www.phila.gov/services/education-learning/get-help-with-technology/get-help-from-a-digital-navigator/",
    "evidence": [
      {
        "source": "City of Philadelphia",
        "url": "https://www.phila.gov/services/education-learning/get-help-with-technology/get-help-from-a-digital-navigator/",
        "kind": "provider",
        "checked_at": "2026-08-04"
      }
    ]
  },
  "parent": null,
  "coverage": {
    "level": "local",
    "family": "digital-inclusion",
    "jurisdiction": "Philadelphia and Pennsylvania",
    "maturity": "direct"
  },
  "web_url": "/benefits/philadelphia-digital-navigator",
  "taxonomy": {
    "version": "1.0",
    "url": "/api/v1/taxonomy"
  }
}

View JSON ↗

Philadelphia Digital Navigator

Entitlement facts

Eligibility is conditional, not guaranteed.

More conditional benefits.

603 Legal Aid — Free Civil Legal Aid

Acadiana Legal Service Corporation — Free Civil Legal Aid

Aging and Disability Resource Connection of Oregon — Aging and Disability Help