{"id":"philadelphia-digital-navigator","name":"Philadelphia Digital Navigator","provider":"City of Philadelphia","entitlement_type":"community-program","entitlement_type_label":"Community program","entitlement_type_context":{"definition":"A locally or regionally administered public or nonprofit service program, often with defined geographic and eligibility rules.","domain":"community-services","archetype":"direct-program","agent_instruction":"Check jurisdiction, intake, eligibility, capacity, schedule, and whether the record represents a direct provider or referral route."},"summary":"Philadelphia residents can get individual help finding affordable internet and devices, building digital skills, and solving basic technology problems.","benefit":{"description":"Free Digital Navigator assistance by phone, email, or a 311 referral.","estimated_value_usd":null},"discovery":{"focus":"public-service","has_estimated_dollar_value":false},"access":{"relationships":["Philadelphia resident seeking technology access or skills help"],"requirements":"Available to Philadelphia residents; device, internet-plan, appointment, and partner-program eligibility may vary.","activation":"Contact the Digital Navigator through the official phone or email route, or request a referral through 311.","cost_basis":"no-cost","cost_basis_label":"No-cost access","cost_basis_context":{"classification":"free","definition":"The core benefit has no required payment, purchase, deposit, paid membership, or pre-existing paid-product relationship under the captured terms.","agent_instruction":"Still disclose optional add-ons, transportation, parking, replacement charges, taxes, capacity, and eligibility conditions found in fees or requirements.","variation_patterns":null,"does_not_mean":null},"fees":"Navigator help is free; devices or connectivity obtained through referrals may have separate terms.","personalized":false,"regions":["US","Philadelphia and Pennsylvania"],"expires":null},"status":"verified","last_checked":"2026-08-04","claim_url":"https://www.phila.gov/services/education-learning/get-help-with-technology/get-help-from-a-digital-navigator/","source_url":"https://www.phila.gov/services/education-learning/get-help-with-technology/get-help-from-a-digital-navigator/","source":{"primary_url":"https://www.phila.gov/services/education-learning/get-help-with-technology/get-help-from-a-digital-navigator/","evidence":[{"source":"City of Philadelphia","url":"https://www.phila.gov/services/education-learning/get-help-with-technology/get-help-from-a-digital-navigator/","kind":"provider","checked_at":"2026-08-04"}]},"parent":null,"coverage":{"level":"local","family":"digital-inclusion","jurisdiction":"Philadelphia and Pennsylvania","maturity":"direct"},"web_url":"/benefits/philadelphia-digital-navigator","taxonomy":{"version":"1.0","url":"/api/v1/taxonomy"}}