Big Apple Connect

Residents of participating NYCHA developments can receive home broadband, equipment, and basic cable through the city program.

Resident of a participating NYCHA development

Entitlement facts

Benefit type: Government benefit. A government-funded or administered benefit, service, coverage program, assistance program, or public access route. Taxonomy definition →
What it unlocks: No-cost home internet service up to the program speed, a modem and router, and basic cable at participating NYCHA developments.
Who qualifies: Resident of a participating NYCHA development
Requirements: Live in a participating NYCHA development and enroll with the provider assigned to that development. Equipment, installation, and service terms are provider-specific.
How to activate: Check development eligibility and call the listed Optimum or Spectrum enrollment number.
Cost basis: No-cost access. The core benefit has no required payment, purchase, deposit, paid membership, or pre-existing paid-product relationship under the captured terms.
Cost and fees: Core program service and included equipment are free; optional upgrades and add-ons cost extra.
Geography: US, New York City and New York State
Personalization: Published eligibility is not described as individually targeted.

EVIDENCE / 2 SOURCES

Eligibility is conditional, not guaranteed.

Check the provider's final terms immediately before applying, depositing funds, spending, or changing a paid relationship.

01NYC 311provider↗02NYC Mayor's Officeprovider↗

MACHINE RECORD

{
  "id": "nyc-big-apple-connect",
  "name": "Big Apple Connect",
  "provider": "New York City Office of Technology and Innovation",
  "entitlement_type": "government-benefit",
  "entitlement_type_label": "Government benefit",
  "entitlement_type_context": {
    "definition": "A government-funded or administered benefit, service, coverage program, assistance program, or public access route.",
    "domain": "public-benefits",
    "archetype": "direct-program",
    "agent_instruction": "Identify the administering jurisdiction and disclose income, household, age, disability, immigration, residence, renewal, fee, and capacity rules that apply."
  },
  "summary": "Residents of participating NYCHA developments can receive home broadband, equipment, and basic cable through the city program.",
  "benefit": {
    "description": "No-cost home internet service up to the program speed, a modem and router, and basic cable at participating NYCHA developments.",
    "estimated_value_usd": null
  },
  "discovery": {
    "focus": "public-service",
    "has_estimated_dollar_value": false
  },
  "access": {
    "relationships": [
      "Resident of a participating NYCHA development"
    ],
    "requirements": "Live in a participating NYCHA development and enroll with the provider assigned to that development. Equipment, installation, and service terms are provider-specific.",
    "activation": "Check development eligibility and call the listed Optimum or Spectrum enrollment number.",
    "cost_basis": "no-cost",
    "cost_basis_label": "No-cost access",
    "cost_basis_context": {
      "classification": "free",
      "definition": "The core benefit has no required payment, purchase, deposit, paid membership, or pre-existing paid-product relationship under the captured terms.",
      "agent_instruction": "Still disclose optional add-ons, transportation, parking, replacement charges, taxes, capacity, and eligibility conditions found in fees or requirements.",
      "variation_patterns": null,
      "does_not_mean": null
    },
    "fees": "Core program service and included equipment are free; optional upgrades and add-ons cost extra.",
    "personalized": false,
    "regions": [
      "US",
      "New York City and New York State"
    ],
    "expires": null
  },
  "status": "verified",
  "last_checked": "2026-08-04",
  "claim_url": "https://portal.311.nyc.gov/article/?kanumber=KA-03558",
  "source_url": "https://portal.311.nyc.gov/article/?kanumber=KA-03558",
  "source": {
    "primary_url": "https://portal.311.nyc.gov/article/?kanumber=KA-03558",
    "evidence": [
      {
        "source": "NYC 311",
        "url": "https://portal.311.nyc.gov/article/?kanumber=KA-03558",
        "kind": "provider",
        "checked_at": "2026-08-04"
      },
      {
        "source": "NYC Mayor's Office",
        "url": "https://www.nyc.gov/mayors-office/news/2025/09/mayor-adams-extends--big-apple-connect--program--continues-to-pr",
        "kind": "provider",
        "checked_at": "2026-08-04"
      }
    ]
  },
  "parent": null,
  "coverage": {
    "level": "local",
    "family": "digital-inclusion",
    "jurisdiction": "New York City and New York State",
    "maturity": "direct"
  },
  "web_url": "/benefits/nyc-big-apple-connect",
  "taxonomy": {
    "version": "1.0",
    "url": "/api/v1/taxonomy"
  }
}

View JSON ↗

Big Apple Connect

Entitlement facts

Eligibility is conditional, not guaranteed.

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