National Call Center for Homeless Veterans

Trained VA counselors connect veterans who are homeless or at risk of homelessness with local VA homeless programs, health care, and community services.

Veteran experiencing or at risk of homelessnessFamily member, friend, provider, or supporter helping a veteran

Entitlement facts

Benefit type: Government benefit. A government-funded or administered benefit, service, coverage program, assistance program, or public access route. Taxonomy definition →
What it unlocks: Free, confidential, 24/7 phone and online-chat assessment, information, and connection to the nearest VA staff who can help.
Who qualifies: Veteran experiencing or at risk of homelessness; Family member, friend, provider, or supporter helping a veteran
Requirements: Veterans who are homeless or at risk may contact the service directly; family, friends, providers, and supporters can also call. Eligibility for any referred program is determined separately.
How to activate: Call 877-424-3838 or start the official chat and answer the counselor's questions about current housing and urgent needs.
Cost basis: No-cost access. The core benefit has no required payment, purchase, deposit, paid membership, or pre-existing paid-product relationship under the captured terms.
Cost and fees: The call and chat are free. Referred housing, health, transportation, or community programs have their own eligibility and cost rules.
Geography: US
Personalization: Published eligibility is not described as individually targeted.

EVIDENCE / 1 SOURCE

Eligibility is conditional, not guaranteed.

Check the provider's final terms immediately before applying, depositing funds, spending, or changing a paid relationship.

01U.S. Department of Veterans Affairsprovider↗

MACHINE RECORD

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  "id": "homeless-veterans-call-center",
  "name": "National Call Center for Homeless Veterans",
  "provider": "U.S. Department of Veterans Affairs",
  "entitlement_type": "government-benefit",
  "entitlement_type_label": "Government benefit",
  "entitlement_type_context": {
    "definition": "A government-funded or administered benefit, service, coverage program, assistance program, or public access route.",
    "domain": "public-benefits",
    "archetype": "direct-program",
    "agent_instruction": "Identify the administering jurisdiction and disclose income, household, age, disability, immigration, residence, renewal, fee, and capacity rules that apply."
  },
  "summary": "Trained VA counselors connect veterans who are homeless or at risk of homelessness with local VA homeless programs, health care, and community services.",
  "benefit": {
    "description": "Free, confidential, 24/7 phone and online-chat assessment, information, and connection to the nearest VA staff who can help.",
    "estimated_value_usd": null
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  },
  "access": {
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      "Family member, friend, provider, or supporter helping a veteran"
    ],
    "requirements": "Veterans who are homeless or at risk may contact the service directly; family, friends, providers, and supporters can also call. Eligibility for any referred program is determined separately.",
    "activation": "Call 877-424-3838 or start the official chat and answer the counselor's questions about current housing and urgent needs.",
    "cost_basis": "no-cost",
    "cost_basis_label": "No-cost access",
    "cost_basis_context": {
      "classification": "free",
      "definition": "The core benefit has no required payment, purchase, deposit, paid membership, or pre-existing paid-product relationship under the captured terms.",
      "agent_instruction": "Still disclose optional add-ons, transportation, parking, replacement charges, taxes, capacity, and eligibility conditions found in fees or requirements.",
      "variation_patterns": null,
      "does_not_mean": null
    },
    "fees": "The call and chat are free. Referred housing, health, transportation, or community programs have their own eligibility and cost rules.",
    "personalized": false,
    "regions": [
      "US"
    ],
    "expires": null
  },
  "status": "verified",
  "last_checked": "2026-08-04",
  "claim_url": "https://department.va.gov/homeless/nationalcallcenter/",
  "source_url": "https://department.va.gov/homeless/nationalcallcenter/",
  "source": {
    "primary_url": "https://department.va.gov/homeless/nationalcallcenter/",
    "evidence": [
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        "source": "U.S. Department of Veterans Affairs",
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        "checked_at": "2026-08-04"
      }
    ]
  },
  "parent": null,
  "coverage": {
    "level": "national",
    "family": "veterans-and-military",
    "jurisdiction": "United States",
    "maturity": "direct"
  },
  "web_url": "/benefits/homeless-veterans-call-center",
  "taxonomy": {
    "version": "1.0",
    "url": "/api/v1/taxonomy"
  }
}

View JSON ↗

National Call Center for Homeless Veterans

Entitlement facts

Eligibility is conditional, not guaranteed.

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