{"id":"homeless-veterans-call-center","name":"National Call Center for Homeless Veterans","provider":"U.S. Department of Veterans Affairs","entitlement_type":"government-benefit","entitlement_type_label":"Government benefit","entitlement_type_context":{"definition":"A government-funded or administered benefit, service, coverage program, assistance program, or public access route.","domain":"public-benefits","archetype":"direct-program","agent_instruction":"Identify the administering jurisdiction and disclose income, household, age, disability, immigration, residence, renewal, fee, and capacity rules that apply."},"summary":"Trained VA counselors connect veterans who are homeless or at risk of homelessness with local VA homeless programs, health care, and community services.","benefit":{"description":"Free, confidential, 24/7 phone and online-chat assessment, information, and connection to the nearest VA staff who can help.","estimated_value_usd":null},"discovery":{"focus":"public-service","has_estimated_dollar_value":false},"access":{"relationships":["Veteran experiencing or at risk of homelessness","Family member, friend, provider, or supporter helping a veteran"],"requirements":"Veterans who are homeless or at risk may contact the service directly; family, friends, providers, and supporters can also call. Eligibility for any referred program is determined separately.","activation":"Call 877-424-3838 or start the official chat and answer the counselor's questions about current housing and urgent needs.","cost_basis":"no-cost","cost_basis_label":"No-cost access","cost_basis_context":{"classification":"free","definition":"The core benefit has no required payment, purchase, deposit, paid membership, or pre-existing paid-product relationship under the captured terms.","agent_instruction":"Still disclose optional add-ons, transportation, parking, replacement charges, taxes, capacity, and eligibility conditions found in fees or requirements.","variation_patterns":null,"does_not_mean":null},"fees":"The call and chat are free. Referred housing, health, transportation, or community programs have their own eligibility and cost rules.","personalized":false,"regions":["US"],"expires":null},"status":"verified","last_checked":"2026-08-04","claim_url":"https://department.va.gov/homeless/nationalcallcenter/","source_url":"https://department.va.gov/homeless/nationalcallcenter/","source":{"primary_url":"https://department.va.gov/homeless/nationalcallcenter/","evidence":[{"source":"U.S. Department of Veterans Affairs","url":"https://department.va.gov/homeless/nationalcallcenter/","kind":"provider","checked_at":"2026-08-04"}]},"parent":null,"coverage":{"level":"national","family":"veterans-and-military","jurisdiction":"United States","maturity":"direct"},"web_url":"/benefits/homeless-veterans-call-center","taxonomy":{"version":"1.0","url":"/api/v1/taxonomy"}}