Disaster Distress Helpline

A national hotline provides round-the-clock crisis counseling for emotional distress related to natural or human-caused disasters.

Disaster survivor, responder, caregiver, or other person experiencing disaster-related distress

Entitlement facts

Benefit type: Government benefit. A government-funded or administered benefit, service, coverage program, assistance program, or public access route. Taxonomy definition →
What it unlocks: Immediate 24/7 counseling and referrals for disaster-related distress by phone or text.
Who qualifies: Disaster survivor, responder, caregiver, or other person experiencing disaster-related distress
Requirements: Available to people experiencing emotional distress related to a disaster in the United States and territories. Immediate physical danger or medical emergency requires 911.
How to activate: Call or text 1-800-985-5990 and request language or accessibility support if needed.
Cost basis: No-cost access. The core benefit has no required payment, purchase, deposit, paid membership, or pre-existing paid-product relationship under the captured terms.
Cost and fees: The helpline is free; referred treatment or services can have separate costs.
Geography: US, U.S. territories
Personalization: Published eligibility is not described as individually targeted.

EVIDENCE / 1 SOURCE

Eligibility is conditional, not guaranteed.

Check the provider's final terms immediately before applying, depositing funds, spending, or changing a paid relationship.

01Substance Abuse and Mental Health Services Administrationprovider↗

MACHINE RECORD

{
  "id": "disaster-distress-helpline",
  "name": "Disaster Distress Helpline",
  "provider": "Substance Abuse and Mental Health Services Administration",
  "entitlement_type": "government-benefit",
  "entitlement_type_label": "Government benefit",
  "entitlement_type_context": {
    "definition": "A government-funded or administered benefit, service, coverage program, assistance program, or public access route.",
    "domain": "public-benefits",
    "archetype": "direct-program",
    "agent_instruction": "Identify the administering jurisdiction and disclose income, household, age, disability, immigration, residence, renewal, fee, and capacity rules that apply."
  },
  "summary": "A national hotline provides round-the-clock crisis counseling for emotional distress related to natural or human-caused disasters.",
  "benefit": {
    "description": "Immediate 24/7 counseling and referrals for disaster-related distress by phone or text.",
    "estimated_value_usd": null
  },
  "discovery": {
    "focus": "public-service",
    "has_estimated_dollar_value": false
  },
  "access": {
    "relationships": [
      "Disaster survivor, responder, caregiver, or other person experiencing disaster-related distress"
    ],
    "requirements": "Available to people experiencing emotional distress related to a disaster in the United States and territories. Immediate physical danger or medical emergency requires 911.",
    "activation": "Call or text 1-800-985-5990 and request language or accessibility support if needed.",
    "cost_basis": "no-cost",
    "cost_basis_label": "No-cost access",
    "cost_basis_context": {
      "classification": "free",
      "definition": "The core benefit has no required payment, purchase, deposit, paid membership, or pre-existing paid-product relationship under the captured terms.",
      "agent_instruction": "Still disclose optional add-ons, transportation, parking, replacement charges, taxes, capacity, and eligibility conditions found in fees or requirements.",
      "variation_patterns": null,
      "does_not_mean": null
    },
    "fees": "The helpline is free; referred treatment or services can have separate costs.",
    "personalized": false,
    "regions": [
      "US",
      "U.S. territories"
    ],
    "expires": null
  },
  "status": "verified",
  "last_checked": "2026-08-04",
  "claim_url": "https://www.samhsa.gov/",
  "source_url": "https://www.samhsa.gov/",
  "source": {
    "primary_url": "https://www.samhsa.gov/",
    "evidence": [
      {
        "source": "Substance Abuse and Mental Health Services Administration",
        "url": "https://www.samhsa.gov/",
        "kind": "provider",
        "checked_at": "2026-08-04"
      }
    ]
  },
  "parent": null,
  "coverage": {
    "level": "national",
    "family": "health-and-counseling",
    "jurisdiction": "United States",
    "maturity": "direct"
  },
  "web_url": "/benefits/disaster-distress-helpline",
  "taxonomy": {
    "version": "1.0",
    "url": "/api/v1/taxonomy"
  }
}

View JSON ↗

Disaster Distress Helpline

Entitlement facts

Eligibility is conditional, not guaranteed.

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