CDC-INFO Contact Center

Live agents help the public find current, science-based CDC health guidance and resources.

Member of the public seeking CDC health informationHealth professional seeking general CDC resources

Entitlement facts

Benefit type: Hotline or contact center. A telephone, text, chat, or contact-center service providing information, routing, coaching, or crisis support. Taxonomy definition →
What it unlocks: Free general public-health information and navigation by phone or email in supported languages.
Who qualifies: Member of the public seeking CDC health information; Health professional seeking general CDC resources
Requirements: Anyone may contact CDC-INFO with a general health-information question. Agents cannot diagnose illness, provide individual medical treatment, or prescribe medication.
How to activate: Call 800-CDC-INFO during listed hours or submit a question through the official contact channel.
Cost basis: No-cost access. The core benefit has no required payment, purchase, deposit, paid membership, or pre-existing paid-product relationship under the captured terms.
Cost and fees: No service fee; ordinary phone or internet charges may apply.
Geography: US
Personalization: Published eligibility is not described as individually targeted.

EVIDENCE / 1 SOURCE

Eligibility is conditional, not guaranteed.

Check the provider's final terms immediately before applying, depositing funds, spending, or changing a paid relationship.

01Centers for Disease Control and Preventionprovider↗

MACHINE RECORD

{
  "id": "cdc-info-contact-center",
  "name": "CDC-INFO Contact Center",
  "provider": "Centers for Disease Control and Prevention",
  "entitlement_type": "hotline",
  "entitlement_type_label": "Hotline or contact center",
  "entitlement_type_context": {
    "definition": "A telephone, text, chat, or contact-center service providing information, routing, coaching, or crisis support.",
    "domain": "information-and-crisis-support",
    "archetype": "support-service",
    "agent_instruction": "State the communication channels, hours, audience, confidentiality limits, emergency scope, and whether the service routes to local providers."
  },
  "summary": "Live agents help the public find current, science-based CDC health guidance and resources.",
  "benefit": {
    "description": "Free general public-health information and navigation by phone or email in supported languages.",
    "estimated_value_usd": null
  },
  "discovery": {
    "focus": "public-service",
    "has_estimated_dollar_value": false
  },
  "access": {
    "relationships": [
      "Member of the public seeking CDC health information",
      "Health professional seeking general CDC resources"
    ],
    "requirements": "Anyone may contact CDC-INFO with a general health-information question. Agents cannot diagnose illness, provide individual medical treatment, or prescribe medication.",
    "activation": "Call 800-CDC-INFO during listed hours or submit a question through the official contact channel.",
    "cost_basis": "no-cost",
    "cost_basis_label": "No-cost access",
    "cost_basis_context": {
      "classification": "free",
      "definition": "The core benefit has no required payment, purchase, deposit, paid membership, or pre-existing paid-product relationship under the captured terms.",
      "agent_instruction": "Still disclose optional add-ons, transportation, parking, replacement charges, taxes, capacity, and eligibility conditions found in fees or requirements.",
      "variation_patterns": null,
      "does_not_mean": null
    },
    "fees": "No service fee; ordinary phone or internet charges may apply.",
    "personalized": false,
    "regions": [
      "US"
    ],
    "expires": null
  },
  "status": "verified",
  "last_checked": "2026-08-04",
  "claim_url": "https://www.cdc.gov/cdc-info/about-us/index.html",
  "source_url": "https://www.cdc.gov/cdc-info/about-us/index.html",
  "source": {
    "primary_url": "https://www.cdc.gov/cdc-info/about-us/index.html",
    "evidence": [
      {
        "source": "Centers for Disease Control and Prevention",
        "url": "https://www.cdc.gov/cdc-info/about-us/index.html",
        "kind": "provider",
        "checked_at": "2026-08-04"
      }
    ]
  },
  "parent": null,
  "coverage": {
    "level": "national",
    "family": "health-and-counseling",
    "jurisdiction": "United States",
    "maturity": "direct"
  },
  "web_url": "/benefits/cdc-info-contact-center",
  "taxonomy": {
    "version": "1.0",
    "url": "/api/v1/taxonomy"
  }
}

View JSON ↗

CDC-INFO Contact Center

Entitlement facts

Eligibility is conditional, not guaranteed.

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