{"id":"cdc-info-contact-center","name":"CDC-INFO Contact Center","provider":"Centers for Disease Control and Prevention","entitlement_type":"hotline","entitlement_type_label":"Hotline or contact center","entitlement_type_context":{"definition":"A telephone, text, chat, or contact-center service providing information, routing, coaching, or crisis support.","domain":"information-and-crisis-support","archetype":"support-service","agent_instruction":"State the communication channels, hours, audience, confidentiality limits, emergency scope, and whether the service routes to local providers."},"summary":"Live agents help the public find current, science-based CDC health guidance and resources.","benefit":{"description":"Free general public-health information and navigation by phone or email in supported languages.","estimated_value_usd":null},"discovery":{"focus":"public-service","has_estimated_dollar_value":false},"access":{"relationships":["Member of the public seeking CDC health information","Health professional seeking general CDC resources"],"requirements":"Anyone may contact CDC-INFO with a general health-information question. Agents cannot diagnose illness, provide individual medical treatment, or prescribe medication.","activation":"Call 800-CDC-INFO during listed hours or submit a question through the official contact channel.","cost_basis":"no-cost","cost_basis_label":"No-cost access","cost_basis_context":{"classification":"free","definition":"The core benefit has no required payment, purchase, deposit, paid membership, or pre-existing paid-product relationship under the captured terms.","agent_instruction":"Still disclose optional add-ons, transportation, parking, replacement charges, taxes, capacity, and eligibility conditions found in fees or requirements.","variation_patterns":null,"does_not_mean":null},"fees":"No service fee; ordinary phone or internet charges may apply.","personalized":false,"regions":["US"],"expires":null},"status":"verified","last_checked":"2026-08-04","claim_url":"https://www.cdc.gov/cdc-info/about-us/index.html","source_url":"https://www.cdc.gov/cdc-info/about-us/index.html","source":{"primary_url":"https://www.cdc.gov/cdc-info/about-us/index.html","evidence":[{"source":"Centers for Disease Control and Prevention","url":"https://www.cdc.gov/cdc-info/about-us/index.html","kind":"provider","checked_at":"2026-08-04"}]},"parent":null,"coverage":{"level":"national","family":"health-and-counseling","jurisdiction":"United States","maturity":"direct"},"web_url":"/benefits/cdc-info-contact-center","taxonomy":{"version":"1.0","url":"/api/v1/taxonomy"}}