{"id":"freshworks","name":"freshworks","provider":"freshworks","category":{"id":"sales-crm","name":"Sales & CRM"},"summary":"Freshdesk is a cloud-based toolset and CRM that allows you to improve both your internal and customer support structures. They can automate and optimize many of your systems, such as streamlining all your communication channels into one simple interface.","capabilities":["Office","Project Management","CRM"],"offer_type":"free-trial","trial":{"duration_days":30,"duration_label":"30 days","credit_card":"not-required","auto_renews":"varies","post_trial_price":null,"eligibility":"Directory-listed offer; confirm current eligibility and terms with the provider.","regions":["Availability varies by country"]},"status":"directory-listed","last_checked":"2026-08-04","verification":null,"verification_readiness":{"status":"not-audited","latest_outcome":null,"latest_checked_at":null,"interpretation":"The catalog has supporting evidence, but no current automated audit result is attached. Verify the official source before action."},"signup_url":"https://www.freshworks.com/","action_url":null,"official_action":{"allowed":false,"status":"withheld","reason":"The official action is withheld because this normalized record still relies on directory evidence. An audit can confirm only the fields it tested; first-party terms must be incorporated into the catalog before recommendation."},"activation":{"direct":true,"specificity":"provider-path","terms_found":false,"checked_at":"2026-08-04T18:28:30.213Z","http_status":403},"source_url":"https://www.freetrials.com/freshworks-free-trial","source":{"kind":"directory","primary_url":"https://www.freetrials.com/freshworks-free-trial","evidence":[{"source":"FreeTrials.com","url":"https://www.freetrials.com/freshworks-free-trial","collection":null,"captured_at":"2026-08-03T13:17:55.684Z","source_category":"Business","claimed_duration_days":30,"claimed_duration_label":"30 days","claimed_credit_card":"not-required"}]},"web_url":"/trials/freshworks"}