{"id":"veterans-crisis-line","name":"Veterans Crisis Line","provider":"U.S. Department of Veterans Affairs","entitlement_type":"government-benefit","entitlement_type_label":"Government benefit","entitlement_type_context":{"definition":"A government-funded or administered benefit, service, coverage program, assistance program, or public access route.","domain":"public-benefits","archetype":"direct-program","agent_instruction":"Identify the administering jurisdiction and disclose income, household, age, disability, immigration, residence, renewal, fee, and capacity rules that apply."},"summary":"Specially trained responders provide immediate crisis support to veterans, service members, and people concerned about them.","benefit":{"description":"Free, confidential, 24/7 crisis support by phone, text, or web chat, with connection to local resources when wanted.","estimated_value_usd":null},"discovery":{"focus":"public-service","has_estimated_dollar_value":false},"access":{"relationships":["Veteran or service member in crisis","Family member, friend, or supporter concerned about a veteran or service member"],"requirements":"Available to veterans regardless of discharge status or VA enrollment, service members including Guard and Reserve, and their families and friends. Immediate danger can require emergency services.","activation":"Dial 988 then press 1, text 838255, or start confidential web chat.","cost_basis":"no-cost","cost_basis_label":"No-cost access","cost_basis_context":{"classification":"free","definition":"The core benefit has no required payment, purchase, deposit, paid membership, or pre-existing paid-product relationship under the captured terms.","agent_instruction":"Still disclose optional add-ons, transportation, parking, replacement charges, taxes, capacity, and eligibility conditions found in fees or requirements.","variation_patterns":null,"does_not_mean":null},"fees":"The crisis line is free. Referred medical treatment or community services can have separate costs.","personalized":false,"regions":["US","Overseas access options vary by command region"],"expires":null},"status":"verified","last_checked":"2026-08-04","claim_url":"https://www.veteranscrisisline.net/","source_url":"https://www.veteranscrisisline.net/about/about-us/","source":{"primary_url":"https://www.veteranscrisisline.net/about/about-us/","evidence":[{"source":"U.S. Department of Veterans Affairs","url":"https://www.veteranscrisisline.net/about/about-us/","kind":"provider","checked_at":"2026-08-04"}]},"parent":null,"coverage":{"level":"national","family":"veterans-and-military","jurisdiction":"United States","maturity":"direct"},"web_url":"/benefits/veterans-crisis-line","taxonomy":{"version":"1.0","url":"/api/v1/taxonomy"}}