{"id":"nci-cancer-information-service","name":"NCI Cancer Information Service","provider":"National Cancer Institute","entitlement_type":"hotline","entitlement_type_label":"Hotline or contact center","entitlement_type_context":{"definition":"A telephone, text, chat, or contact-center service providing information, routing, coaching, or crisis support.","domain":"information-and-crisis-support","archetype":"support-service","agent_instruction":"State the communication channels, hours, audience, confidentiality limits, emergency scope, and whether the service routes to local providers."},"summary":"Cancer information specialists provide accurate, confidential information about prevention, screening, treatment, clinical trials, and coping.","benefit":{"description":"Free phone, chat, and information support for patients, families, caregivers, health professionals, and the public.","estimated_value_usd":null},"discovery":{"focus":"public-service","has_estimated_dollar_value":false},"access":{"relationships":["Person affected by cancer","Caregiver, family member, health professional, or member of the public"],"requirements":"Anyone may request general cancer information. The service does not diagnose, prescribe treatment, or replace a clinician.","activation":"Use the NCI contact page, call 1-800-4-CANCER, or start the available chat during service hours.","cost_basis":"no-cost","cost_basis_label":"No-cost access","cost_basis_context":{"classification":"free","definition":"The core benefit has no required payment, purchase, deposit, paid membership, or pre-existing paid-product relationship under the captured terms.","agent_instruction":"Still disclose optional add-ons, transportation, parking, replacement charges, taxes, capacity, and eligibility conditions found in fees or requirements.","variation_patterns":null,"does_not_mean":null},"fees":"No service fee; ordinary connectivity charges may apply.","personalized":false,"regions":["US"],"expires":null},"status":"verified","last_checked":"2026-08-04","claim_url":"https://www.cancer.gov/contact","source_url":"https://www.cancer.gov/contact","source":{"primary_url":"https://www.cancer.gov/contact","evidence":[{"source":"National Cancer Institute","url":"https://www.cancer.gov/contact","kind":"provider","checked_at":"2026-08-04"}]},"parent":null,"coverage":{"level":"national","family":"health-and-counseling","jurisdiction":"United States","maturity":"direct"},"web_url":"/benefits/nci-cancer-information-service","taxonomy":{"version":"1.0","url":"/api/v1/taxonomy"}}