{"id":"doj-ada-information-complaint-mediation","name":"DOJ ADA Information, Complaint, and Mediation Services","provider":"U.S. Department of Justice Civil Rights Division","entitlement_type":"government-benefit","entitlement_type_label":"Government benefit","entitlement_type_context":{"definition":"A government-funded or administered benefit, service, coverage program, assistance program, or public access route.","domain":"public-benefits","archetype":"direct-program","agent_instruction":"Identify the administering jurisdiction and disclose income, household, age, disability, immigration, residence, renewal, fee, and capacity rules that apply."},"summary":"The Justice Department provides confidential ADA information and accepts disability-discrimination complaints involving state or local government services and private businesses open to the public, with free mediation for selected cases.","benefit":{"description":"Answers from ADA information specialists, free materials and accessibility guidance, federal complaint review and possible referral or investigation, and confidential, voluntary, no-cost mediation with an ADA-trained neutral when both parties and the department agree.","estimated_value_usd":null},"discovery":{"focus":"public-service","has_estimated_dollar_value":false},"access":{"relationships":["Person seeking information about ADA rights or responsibilities","Person reporting disability discrimination by a covered government program or public accommodation","Party invited to DOJ ADA mediation"],"requirements":"A Justice Department complaint generally concerns disability discrimination by a state or local government program or a private business serving the public; employment, air travel, housing, education, transportation, and other issues may belong with another agency. DOJ selects which complaints to mediate or investigate, and mediation requires both parties to participate voluntarily.","activation":"Call the confidential ADA Information Line at 800-514-0301 or 833-610-1264 TTY for guidance, or submit the online Civil Rights Division report or a mailed complaint with the facts and supporting material. Preserve any separate court or agency deadlines while DOJ reviews it.","cost_basis":"no-cost","cost_basis_label":"No-cost access","cost_basis_context":{"classification":"free","definition":"The core benefit has no required payment, purchase, deposit, paid membership, or pre-existing paid-product relationship under the captured terms.","agent_instruction":"Still disclose optional add-ons, transportation, parking, replacement charges, taxes, capacity, and eligibility conditions found in fees or requirements.","variation_patterns":null,"does_not_mean":null},"fees":"Information, complaint filing, and DOJ-sponsored mediation are free, and a lawyer is not required for mediation. DOJ does not provide private legal advice, cannot act on every complaint, may take months to review it, and a complaint does not pause private statutes of limitation or guarantee investigation, mediation, settlement, or damages.","personalized":false,"regions":["US","ADA-covered state and local governments and public accommodations"],"expires":null},"status":"verified","last_checked":"2026-08-04","claim_url":"https://www.ada.gov/file-a-complaint/","source_url":"https://www.ada.gov/mediation-overview/","source":{"primary_url":"https://www.ada.gov/mediation-overview/","evidence":[{"source":"U.S. Department of Justice Civil Rights Division","url":"https://www.ada.gov/mediation-overview/","kind":"provider","checked_at":"2026-08-04"}]},"parent":null,"coverage":{"level":"national","family":"legal-and-consumer-help","jurisdiction":"United States","maturity":"direct"},"web_url":"/benefits/doj-ada-information-complaint-mediation","taxonomy":{"version":"1.0","url":"/api/v1/taxonomy"}}