{"id":"chicago-library-cybernavigator","name":"Chicago Public Library CyberNavigator Help","provider":"Chicago Public Library","entitlement_type":"library-access","entitlement_type_label":"Library access","entitlement_type_context":{"definition":"Eligibility for a public or specialized library card, collection, lending network, or accessible library service.","domain":"libraries","archetype":"access-program","agent_instruction":"Check residence, work, school, property, age, disability, card type, good-standing, lending, reservation, and service-area rules."},"summary":"CyberNavigators at many Chicago Public Library locations provide individual help with computers, email, internet use, forms, documents, and library e-resources.","benefit":{"description":"A free one-on-one technology-help appointment, generally up to one hour, at participating branches.","estimated_value_usd":null},"discovery":{"focus":"public-service","has_estimated_dollar_value":false},"access":{"relationships":["Chicago Public Library visitor seeking digital help"],"requirements":"Contact a participating library location; staffing, appointment times, topics, language access, and device availability vary.","activation":"Find a participating branch and call or visit to schedule a CyberNavigator appointment.","cost_basis":"no-cost","cost_basis_label":"No-cost access","cost_basis_context":{"classification":"free","definition":"The core benefit has no required payment, purchase, deposit, paid membership, or pre-existing paid-product relationship under the captured terms.","agent_instruction":"Still disclose optional add-ons, transportation, parking, replacement charges, taxes, capacity, and eligibility conditions found in fees or requirements.","variation_patterns":null,"does_not_mean":null},"fees":"No appointment fee; printing, replacement, and other library charges may apply separately.","personalized":false,"regions":["US","Chicago, Illinois"],"expires":null},"status":"verified","last_checked":"2026-08-04","claim_url":"https://www.chipublib.org/news/cybernavigators/","source_url":"https://www.chipublib.org/news/cybernavigators/","source":{"primary_url":"https://www.chipublib.org/news/cybernavigators/","evidence":[{"source":"Chicago Public Library","url":"https://www.chipublib.org/news/cybernavigators/","kind":"provider","checked_at":"2026-08-04"}]},"parent":null,"coverage":{"level":"local","family":"digital-inclusion","jurisdiction":"Chicago, Illinois","maturity":"direct"},"web_url":"/benefits/chicago-library-cybernavigator","taxonomy":{"version":"1.0","url":"/api/v1/taxonomy"}}