{"id":"charlotte-digital-navigators","name":"Charlotte Digital Navigators","provider":"City of Charlotte Access Charlotte","entitlement_type":"community-program","entitlement_type_label":"Community program","entitlement_type_context":{"definition":"A locally or regionally administered public or nonprofit service program, often with defined geographic and eligibility rules.","domain":"community-services","archetype":"direct-program","agent_instruction":"Check jurisdiction, intake, eligibility, capacity, schedule, and whether the record represents a direct provider or referral route."},"summary":"Access Charlotte connects residents with free Digital Navigator help for technology skills, affordable internet, and devices.","benefit":{"description":"No-cost one-to-one phone, web, or in-person guidance on basic digital skills, affordable devices, and home-internet options.","estimated_value_usd":null},"discovery":{"focus":"public-service","has_estimated_dollar_value":false},"access":{"relationships":["Charlotte resident seeking digital-skills or connectivity help"],"requirements":"Contact 311 or use the listed access route. Appointment, language, location, device, provider, and offer availability vary.","activation":"Contact Charlotte 311 and request a Digital Navigator appointment or use the Access Charlotte resource page.","cost_basis":"no-cost","cost_basis_label":"No-cost access","cost_basis_context":{"classification":"free","definition":"The core benefit has no required payment, purchase, deposit, paid membership, or pre-existing paid-product relationship under the captured terms.","agent_instruction":"Still disclose optional add-ons, transportation, parking, replacement charges, taxes, capacity, and eligibility conditions found in fees or requirements.","variation_patterns":null,"does_not_mean":null},"fees":"Navigator assistance is free; devices and home-internet offers can have separate eligibility and costs.","personalized":false,"regions":["US","Charlotte and Mecklenburg County, North Carolina"],"expires":null},"status":"verified","last_checked":"2026-08-04","claim_url":"https://www.charlottenc.gov/Growth-and-Development/Smart-Charlotte/Access-Charlotte","source_url":"https://www.charlottenc.gov/Growth-and-Development/Smart-Charlotte/Access-Charlotte","source":{"primary_url":"https://www.charlottenc.gov/Growth-and-Development/Smart-Charlotte/Access-Charlotte","evidence":[{"source":"City of Charlotte Access Charlotte","url":"https://www.charlottenc.gov/Growth-and-Development/Smart-Charlotte/Access-Charlotte","kind":"provider","checked_at":"2026-08-04"}]},"parent":null,"coverage":{"level":"local","family":"digital-inclusion","jurisdiction":"Charlotte and Mecklenburg County, North Carolina","maturity":"direct"},"web_url":"/benefits/charlotte-digital-navigators","taxonomy":{"version":"1.0","url":"/api/v1/taxonomy"}}