{"id":"cfpb-consumer-complaint","name":"CFPB Financial Product Complaint Service","provider":"Consumer Financial Protection Bureau","entitlement_type":"government-benefit","entitlement_type_label":"Government benefit","entitlement_type_context":{"definition":"A government-funded or administered benefit, service, coverage program, assistance program, or public access route.","domain":"public-benefits","archetype":"direct-program","agent_instruction":"Identify the administering jurisdiction and disclose income, household, age, disability, immigration, residence, renewal, fee, and capacity rules that apply."},"summary":"A federal complaint channel for problems with consumer financial products and services, including bank accounts, credit reporting, debt collection, mortgages, loans, and money transfers.","benefit":{"description":"No-cost routing of a documented complaint to the company or the government agency best positioned to respond, with online status tracking.","estimated_value_usd":null},"discovery":{"focus":"public-service","has_estimated_dollar_value":false},"access":{"relationships":["Consumer with a financial product or service problem","Authorized representative of a consumer"],"requirements":"The complaint must concern a supported consumer financial product or service. Credit-reporting complaints generally require first disputing the information with the reporting company and waiting for that process.","activation":"Create an account or use the phone channel, describe the issue once with supporting documents, identify the company, and monitor the response.","cost_basis":"no-cost","cost_basis_label":"No-cost access","cost_basis_context":{"classification":"free","definition":"The core benefit has no required payment, purchase, deposit, paid membership, or pre-existing paid-product relationship under the captured terms.","agent_instruction":"Still disclose optional add-ons, transportation, parking, replacement charges, taxes, capacity, and eligibility conditions found in fees or requirements.","variation_patterns":null,"does_not_mean":null},"fees":"No fee to submit a complaint. The CFPB cannot guarantee a particular resolution or monetary recovery.","personalized":false,"regions":["US"],"expires":null},"status":"verified","last_checked":"2026-08-04","claim_url":"https://www.consumerfinance.gov/complaint/","source_url":"https://www.consumerfinance.gov/complaint/","source":{"primary_url":"https://www.consumerfinance.gov/complaint/","evidence":[{"source":"Consumer Financial Protection Bureau","url":"https://www.consumerfinance.gov/complaint/","kind":"provider","checked_at":"2026-08-04"}]},"parent":null,"coverage":{"level":"national","family":"legal-and-consumer-help","jurisdiction":"United States","maturity":"direct"},"web_url":"/benefits/cfpb-consumer-complaint","taxonomy":{"version":"1.0","url":"/api/v1/taxonomy"}}