{"id":"211-community-resource-directory","name":"211 Community Resource Directory","provider":"211","entitlement_type":"eligibility-directory","entitlement_type_label":"Eligibility directory","entitlement_type_context":{"definition":"A searchable directory or referral system for finding programs whose actual eligibility and terms are determined by separate providers.","domain":"discovery-tools","archetype":"directory-or-locator","agent_instruction":"Use it to identify candidate programs, then verify eligibility, availability, cost, and application steps with the administering provider."},"summary":"A free, confidential national referral network for local health, housing, food, utility, disaster, financial, and other human-service programs.","benefit":{"description":"Connection to locally available assistance programs and services.","estimated_value_usd":null},"discovery":{"focus":"public-service","has_estimated_dollar_value":false},"access":{"relationships":["Person seeking local assistance"],"requirements":"Each referred program has its own geography, income, household, age, or circumstance requirements.","activation":"Search the local directory or call 211, then apply with the referred provider.","cost_basis":"no-cost","cost_basis_label":"No-cost access","cost_basis_context":{"classification":"free","definition":"The core benefit has no required payment, purchase, deposit, paid membership, or pre-existing paid-product relationship under the captured terms.","agent_instruction":"Still disclose optional add-ons, transportation, parking, replacement charges, taxes, capacity, and eligibility conditions found in fees or requirements.","variation_patterns":null,"does_not_mean":null},"fees":"211 information and referral is free and confidential.","personalized":true,"regions":["US","Local availability varies"],"expires":null},"status":"verified","last_checked":"2026-08-04","claim_url":"https://211.org/about-us/your-local-211","source_url":"https://211.org/about-us/your-local-211","source":{"primary_url":"https://211.org/about-us/your-local-211","evidence":[{"source":"Provider","url":"https://211.org/about-us/your-local-211","kind":"provider","checked_at":"2026-08-04"}]},"parent":null,"coverage":null,"web_url":"/benefits/211-community-resource-directory","taxonomy":{"version":"1.0","url":"/api/v1/taxonomy"}}